Last updated January 22, 2019.

This website (including related domains and mobile sites, the “Site”) and the features, services, and products provided here are owned and operated by Sonavex (“we” or “us”).  This privacy policy (“Policy”) is an overview of our treatment of customer information that we may collect and receive. This information includes past use of the Site, and personal information that you have disclosed to us at any time. This Policy defines “personally identifiable information” as any information about a customer that is personally identifiable. The foregoing includes but is not limited to, name, phone number, email address, address, and applies when this information is not otherwise publicly available.  By using this Site, you agree to the terms of this Policy. Whenever you submit information via this Site, you consent to the collection, use, and disclosure of that information in accordance with this Policy.

    Passive Information Collection
    Certain information about you and your computer or mobile device may be automatically collected when you browse the Site, including, but not limited to, your:

    • computer or mobile device operating system
    • browser type and language
    • IP address and/or MAC address
    • internet service provider
    • referrer URL (i.e. the last website visited which linked or led to our Site)

    Active Information Collection
    You are not required to provide any personally identifiable information in order to browse the Site. However, certain portions of the Site allow you to provide personally identifiable information such as your name, address, email address, and phone number, among other information. Some portions of the Site may be available only to registered users. If so, we will collect credentials such as your username and password in order to register you and log you in to the registered portion of the Site. If you purchase products or services from us, we may collect payment information such as, for example, a credit card number and the credit card’s validation code, or account information from a payment service.

    Information We Receive from Others
    We may obtain information about you from other sources, and we may combine that information with information we collect from this Site. The information that we acquire from third parties is generally not subject to this Policy, but may be governed by the privacy policies and terms of use issued by the respective third-party providers. Nevertheless, to the extent the combination of third-party information and information we collect pursuant to this Policy can be used to identify you, we will treat such combination as personally identifiable information subject to this Policy.


    Cookies and Analytics
    To help us improve our Site and to enhance your experience, we may collect information about your usage of and actions on our Site, such as pages you viewed, access times, and how long you spent on a page. We may use cookies and other automatic data collection technologies to record other information that identifies your device and automatically tracks your behavior on the Site.

    A “cookie” is a bit of information that a website sends to your web browser to help the website remember information about you and your preferences. This Site may use cookies.

    Internet tags” (also known as pixels, single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell a website server information such as the IP address and browser type related to the user’s computer. This Site may use Internet tags.

    Navigational data” (log files, server logs, and clickstream data) and Internet tags are used for system management, to improve the content of a website, market research purposes, and to communicate information to users. This Site may use navigational data.

    Persistent cookies” are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete them. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., a username), helping to determine what areas of the website users find most valuable, and customizing the website based on your preferences. This Site may use persistent cookies.

    Session cookies” are temporary bits of information that are erased once you exit your web browser or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This Site may use session cookies.

    Cookie Usage
    We may use cookies and other automatic data collection technologies to aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our Site visitors, including through the use of web analytics technologies. These technologies that we use on this Site or in our emails, such as Google Analytics, may include cookies (including third-party cookies), heat maps, page tags, or embedded pixel technologies. These elements help us count visits, tell if users read our emails, and learn what marketing works. Heat maps on the pages on our Site record mouse clicks, mouse movements, and scrolling and typing activity, in order for us to learn how users navigate our Site and how we can make it more user friendly, but will not record or store any passwords or other sensitive information. Our third-party providers that enable these features and technologies may also store cookies on your device and collect information on our behalf. We do not control these third-party cookies or their content.

    Disabling Cookies and Do Not Track Notice
    You can often choose to have your computer, operating system, mobile device, or browser warn you each time a cookie is being sent, or you can choose to disable all cookies via your browser settings. If you turn your cookies off, some of our services may not function properly. Your browser may also provide you with the option to send a “Do Not Track” signal to websites you visit. This signal is used to request that websites not send the requesting device cookies, but websites have no obligation to respond to such signal or to modify their operation. At the current time, the Site will not treat you differently if we receive Do Not Track signals from your browser and we may not comply with Do Not Track settings on your browser.

    Internet-Based Online Advertisements
    We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content, or services. Sonavex does not provide personally identifiable information on or connected to these cookies. Customized ads are intended to be relevant to you based on information we or an online advertising network serving the ad collect about your online activities here and elsewhere over time. For example, anonymous information collected across multiple Internet sites that you visit over time may enable the ad network to predict your preferences and show you ads that are most likely to be of interest to you. Some of these networks may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program. To learn more about your choices relating to networks that participate in the DAA Program, including how to opt out of this category of advertising, please visit


    Personally Identifiable Information
    We may use information that identifies you as an individual, such as your name and email address, as follows:

    • to provide you with services you request or purchase;
    • to facilitate communication between users in accordance with the Site’s features;
    • to respond to comments and questions and provide customer service;
    • to communicate with you, such as by sending you confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
    • to operate, maintain, and improve our sites, products, and services, or to resolve technical problems;
    • to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
    • for marketing purposes, as described below; and
    • to notify you about changes to the Site, features, services, or products, or to the terms of use or this Policy.

    Non-Personally Identifiable Information
    Information that does not personally identify you, such as geographic location, the browser you use, or information related to your usage of and actions on our Site, we may anonymize or aggregate with other users’ data and use for any purpose. We may combine non-personally identifiable information with your personally identifiable information collected on our Site, and if we do so, we will treat the combination as personally identifiable information, to the extent such combination can be used to identify you.

    Public Postings
    You may elect to post information to public and semi-public parts of the Site, such as in comments or forum sections. We do not treat such posts, even if including personally identifiable information, as private information subject to this Policy. Do not post information on public or semi-public parts of the Site that you do not intend to share freely with the world at large.


    Personally identifiable Information
    We may disclose your personally identifiable information to contractors or service providers that help us provide or deliver services to you. For example, we may share your personally identifiable information as follows:

    • to our affiliates and third-party service providers to fulfill the purposes described in this Policy, such as to process your requests, process payment, and to host and maintain the Site;
    • as required by law, subpoenas, court orders, or other legal processes;
    • in the event we negotiate or enter into a business transaction involving the sale or transfer of all or a part of our business or assets (including without limitation any merger, financing, acquisition, joint venture, or bankruptcy transaction or similar proceeding);
    • for marketing purposes;
    • to protect our rights and property (including intellectual property) and that of our affiliates, agents, customers, partners, and others, including to enforce our agreements, policies, and terms of use;
    • in an emergency, to protect the safety of our employees agents, customers, or any person; or
    • to the extent you consent to the sharing of your personally identifiable information.

    Use and Sharing for Marketing Purposes
    We may use your information, or permit others to use your information, for marketing or advertising purposes or to contact you about goods and services that may be of interest to you. Our third-party service providers may employ cookies or page tags in their distribution of advertisements to deliver targeted ads that may be of interest to you. We are not responsible for third parties’ privacy policies, and we recommend that you review the privacy policies provided by our marketing partners. We will give you the opportunity to elect not to receive direct-marketing materials, as described below.

    Aggregated Data
    We may share anonymized or aggregated user data, such as the total number of visitors to our site, the number of visitors to each page of our site, and other type of statistical or technical information that does not personally identify you, for any purpose.


    Updating Information and Opting Out
    We respect your choice of how your information is used and shared. We will use reasonable efforts to provide you with access to your personally identifiable information that we have on file for you, so that you may correct, amend, or delete any inaccurate information, and we will accept requests from you via email to update your information. In addition, if you do not want us to use or share your information for marketing purposes or to inform you about products and services that may be of interest to you, you may notify us by selecting or deselecting appropriate options presented to you when we collect your information, or by notifying us afterward by email. We comply with applicable federal law and you can always opt out of receiving further email correspondence from us in accordance with the law.

    Data Retention Policy
    Our normal retention policy is that we retain your information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. Note that if we update the information we have on file for you upon your request or if we allow you to do so yourself through the Site, we cannot guarantee that older versions of that information (including outdated or inaccurate versions) will not remain on our systems, including in our backups and archives.


    We are located in the United States.
    If you are located outside of the United States while accessing the Site (including without limitation if you are located in the European Union), please be advised that your information will be transmitted into the United States. You consent to this transfer and represent and warrant to us that you have the right to disseminate your information outside of the country where you are located. We use all reasonable efforts to protect the privacy and security of personally identifiable information according to this Policy regardless of where it is processed or stored.

    No collection from children.
    The Site is not directed at children under the age of thirteen (13), and we do not knowingly request, collect, or maintain personally identifiable information from children.

    California Privacy Rights
    Under California Civil Code sections 1798.83–1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information that we share with our affiliates or other third parties for marketing purposes, as well as the names and addresses of such affiliates or other third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the contact information indicated below.


    While it is not possible to guarantee the security of data transmission over the Internet or any wireless network, we use reasonable efforts to safeguard the confidentiality of your personally identifiable information in a manner consistent with industry standards. Once we receive your information, we will use reasonable efforts to ensure its security on our systems.

    Third-Party Links
    We may provide links to third parties’ websites, which we do not control. We are not responsible for information that you provide to those third-party sites. We recommend that you review the privacy policies provided by those third-party sites.


    Changes to this Policy
    We may change or add to this Policy from time to time, and such updates will be posted on this page, along with the date of the most recent revision. If the changes are significant, or if required by law, we will provide a more prominent notice or we may notify you by email if we have your email address on file. Notwithstanding the foregoing, your continued use of the Site constitutes your agreement to any changes to this Policy.

    How to Contact Us
    You may contact us to update your personally identifiable information or to leave comments or questions. Note that if you elect to send us feedback regarding the Site or our products or services, we may keep a record of the communication, and you grant us an unrestricted, nonexclusive, perpetual, irrevocable, royalty-free, transferable, worldwide right and license to use it for any purpose, including to incorporate comments or suggestions into future versions of our Site, services, or product catalog, or to share the communication (not including your personally identifiable information) with others.  If you have any questions or comments about this Policy, or to otherwise submit a request or notification to us as provided in this Policy, please contact us at:
    Sonavex, Inc.
    2835 O’Donnell Street
    Suite 200
    Baltimore, MD 21224